Undercover: Who's Policing Your Bank?

Channel 4 - 30 minutes

The Financial Ombudsman is meant to investigate when customers have unresolved complaints against financial institutions. But is there a bias against customers in favour of the banks? Dispatches goes undercover to investigate allegations that staff with little or no training are judging cases, and that some are reaching decisions in favour of the banks without even properly reading case files.

PRESENTER / MORLAND SANDERS
UNDERCOVER PRODUCERS /

JANE DRINKWATER & SUNNY KANG
CAMERA / JON STAPLETON & JOE TAYLOR
RESEARCHER / AMELIA ELLIS
FILM EDITOR / GAVIN WEAVER
ASSISTANT PRODUCER / JESSICA BELL
EXECUTIVE PRODUCERS / STEVE BOULTON & MIKE LEWIS
PRODUCER DIRECTOR / LUKE MENDHAM

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